Maryland Institute College of Art, Maryland
With a history dating back to 1826, Maryland Institute College of Art (MICA) stands as one of the first and oldest art institutes in the United States. MICA’s history is boldly showcased on campus through the diverse collection of architecture ranging from traditional to ultra modern. MICA faces the specific challenge of accommodating the parking needs of over 2,000 students within the confines of downtown Baltimore. United Public Safety rose to the occasion.
Stephen Davis, Director of Campus Safety, spoke to UPsafety about MICA’s satisfaction with the Parking and Permitting Solution. When asked why he chose UPsafety, Mr. Davis said, “I researched other companies but preferred UPsafety. I was looking for something that integrated with our records management system and was efficient for the officers to issue citations.” UPsafety fulfilled those requirements.
Managing a large team of traffic enforcers, Mr. Davis required a simple transition. “The installation was seamless and very smooth,” he said. “And the hands-on training that was provided was exceptional.” Since implementing the solution over a year ago, Mr. Davis has been impressed with the results. Through nearly 1,400 tickets issued, the Parking and Permitting Solution has worked flawlessly for MICA. He happily reported, “I have not had a need to contact UPsafety’s customer service for any issues.”
Regarding positive process changes, Mr. Davis remarked, “There are two main benefits for us and they both are administrative. First, we have eliminated the paperwork involved with entering citations into an Excel spreadsheet. Secondly, the accuracy of the violations along with the ability to take photographs has reduced our appeals process by 75%.”
Mr. Davis and his team are excited to be entering their second year with UPsafety and plan on expanding the solution to include e-Commerce. When asked if he would endorse UPsafety, Mr. Davis replied, “I would absolutely recommend it to all my peers.”
Thank you, Maryland Institute College of Art, for allowing United Public Safety to design your perfect parking solution. We have truly refined parking into an art form.